Shipping and returns
Shipping AND DELIVERY Policy
At Superb Jackets, we are committed to providing you with a smooth and secure shipping experience. Our dedication to customer satisfaction extends to ensuring that your orders are delivered promptly and with minimal hassle. Below, you will find our shipping policies designed to maintain transparency and convenience for both us and our valued customers:
- Order Handling Time: 1 to 2 business days
- Estimated Shipping Time: 10-14 business days
- Shipping Fee: No shipping fee
Trusted Shipping Partners
Your peace of mind is our priority. Therefore, we have exclusively partnered with reputable courier companies such as FedEx, DHL, and UPS. These industry leaders not only ensure the safety of your orders during transit but also guarantee timely deliveries.
Accurate Shipping Address
To ensure a seamless and trouble-free delivery process, we kindly request that you provide a physical residential or street address when placing your order. Please avoid using P.O. Box/APO/FPO addresses to ensure a smooth experience.
Customer Responsibility for Customs Duties
While we aim to simplify your shopping experience, please be aware that any potential customs duties are the responsibility of the customer. We advise you to be well-informed about any potential fees that may apply to your package.
We offer 30 days of Return starting from the date of delivery. In case the product does not meet or fit as per expectation or arrives damaged, you can initiate a return and exchange process via our support program or email us at email@example.com
Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it to initiate the return process. Refunds will not be issued to the customers who refuse to accept the parcel or packet
Dedicated Customer Support
If you have any questions or concerns, our responsive customer support team is here to assist you. Reach out to us via email at firstname.lastname@example.org, and we are committed to addressing your inquiries promptly and effectively.
At Superb Jackets, we aim to ensure that your order arrives swiftly, securely, and in perfect condition. Shop with confidence and elevate your style with our exceptional range of jackets.